Frequently asked questions
If you can’t find the answer you need from the below list of frequently asked questions, then please make sure to get in touch with our friendly customer support team for assistance. Our support team is available 24/7, and can assist with all registration, banking and technical related queries.
How do I download the casino software?
Downloading the casino software is easy, and will provide you with instant access to hundreds of casino games.
- Click on any of the Download buttons on our website.
- Select Run when the “Do you want to run this file” pop-up window appears.
- Click Install for the download process to commence.
- Once the download is complete, the casino will open automatically.
Alternatively, visit the getting started page for more comprehensive instructions.
How do I register an account?
You’ll need to register an account in order to play our games.
- Ensure that you are connected to the internet.
- Click Sign Up to play online or download the casino software.
- Complete the registration form.
- Click on Create my free account.
How do I make a deposit?
Once you have registered with us, you’ll need to fund your casino account.
- Log into your casino account (ensure that you are connected to the internet).
- Click on the Bank button.
- Select your deposit method and click on Deposit.
- Select the amount you wish to deposit.
You can view our full range of deposit options here.
What happens if my banking session “times out”?
Timeouts often occur when there’s a drop in connectivity. If this happens, our treasury department will honour your deposit within 2 working days. You can speed up the process by sending your deposit confirmation to our customer support team.
How do I withdraw my winnings?
You can withdraw your winnings by selecting Withdrawal on the banking page. Here, you’ll be able to select your preferred withdrawal method as well as the amount you wish to withdraw.
- Log into your casino account (ensure that you are connected to the internet)
- Click on the Bank button
- Select Withdrawal
- Enter the amount you wish to withdraw and follow the instructions
Please note that you don’t have to withdraw your winnings at the end of each session. All winnings in your account will be automatically saved in our system, and can be accessed when you log into your account.
You can view our full range of withdrawal options here.
Can I reverse a withdrawal request?
Absolutely! You can reverse your withdrawal within 24 hours by selecting Reverse Withdrawal and entering the amount you wish to reverse. For your convenience, you can choose to reverse your entire withdrawal, or only a portion thereof.