Frequently asked Questions (FAQs)

Platinum Play Online Casino is known offering high quality casino games and massive payouts for every win. Keeping with its standard of offering a user friendly environment for its online casino enthusiasts, Platinum Play Online Casino is constantly embarking on improving its services to suit player requirements. Below is a list of frequently posted queries from a wide range of players from different regions. Feel free to post any problems encountered while playing your favorite online casino game and a relevant answer will posted immediately. Note that other requirements are country and region specific; thus the responses may only apply to those regions.

Important Notice: You have to be 18 years or older to take part at any of Platinum Play Online Casino's activities.

Registering an Account

Platinum Play Online Casino gives players the opportunity to choose between registering a Real or Guest Account, with different benefits for each account. Choosing your preferred account is a simple and easy process. While downloading the casino software, you'll prompt to select either a Real or Guest Account, depending on your online casino gambling needs. Your correct details are needed to complete the registration process; these details will mainly be used for casino credit purchases and payouts for all your casino winnings and promotions.

Note: Platinum Play Online Casino guarantees to keep your personal details in a safe and secure area; under no circumstances will your details be distributed any other person.

Choosing between a Real and Guest Account:

Real Account:

Registering a real account allows you to have unlimited access to Platinum Play Online Casino's wide variety of casino games. A real account let you play for real money with access to progressive jackpots and enticing promotions and bonuses. When registering you account, always provide us with your correct details as these will be used for all transactions.

Guest Account:

This account allows you to familiarize yourself with Platinum Play Online Casino's wide variety without losing any casino credits. With a guest account, you don't play for real money and therefore can't access our enticing progressive jackpot on offer.

Installing Casino Software

How do I install the Casino software?

You can install Platinum Play Online Casino software in three easy to complete steps. Go to the download section and activate the “Download” icon by doubling clicking on Run. Then you choose the type of account you'd prefer, be it a real or guest account. A prompt message will appear guiding you through the simple process. Once the casino software completed downloading, you can start playing your favourite online casino game.

How do I uninstall the Casino software?

You can easily uninstall the casino software by going to “start” on your computer, then you select the “all programs” icon, click on Platinum Play Online Casino and select the “uninstall” option. The software will automatically uninstall immediately. You are kindly requested to the complete the pop up survey and critically answer as to provide us with feedback to help us improve our online casino services. How do I re-install the Casino software?

Visit Platinum Play Online Casino's download section and follow the instruction as with your casino software download/s. Please note that reinstalling the casino software onto a computer which previously had the software will result in your original account being reactivated. If you want to create a new account, you'll need to download the casino software onto a different computer.

Making a Deposit

Platinum Play Online Casino supports a wide range of deposit options across the globe. You can qualify for the massive progressive jackpot by having a real account and purchasing casino credits. Every transaction takes place under safe and secure conditions with every casino purchase credited immediately into your real account. Some transactions are region specific and can only be approved with relevant documentation, check whether any of these is supported by region.

Withdraw Casino Winnings

Platinum Play Online Casino's winning withdrawals are processed according to specific regions. Check our requirements for your specific region and follow the instruction as failure to do so might result a delay with your payment. Note that if you come to a decision of reversing your request for a withdrawal, you'll need to follow three easy steps in our banking sections.

For withdrawals on comps and bonuses, you'll be expected to meet certain set requirement. View our terms and conditions before attempting to withdraw any comps and bonuses.

Casino Bonuses

Sign-up Bonuses:

Platinum Play Online Casino offers new registered casino players an enticing introductory bonus. You immediately get enjoy playing your favourite online casino game with a chance of walking away a winner of massive jackpot prizes. Note that Platinum Play Online Casino's terms and conditions do apply with every transaction.

Deposit Bonus:

You'll occasionally receive discounts when making your casino credits purchase or payment courtesy of Platinum Play Online Casino. You be allocated a 10% deposit bonus for €100 which is added to your total credits.

YOU BUY: €100 in credits
DEPOSIT BONUS: 10% (i.e. 10% of €100 = €10 extra.)
MONEY INTO YOUR ACCOUNT: €100 original deposit PLUS €10, deposit bonus = €110

The deposit bonus received can be used across Fortune Lounge's group of online casinos. Please note that terms and conditions do apply across all regions and Platinum Play Online Casino reserves to withhold payment if certain requirements are not met.

Important: Your casino credits can only be withdrawn from your real account and not from your bonus account. Once all requirements are met; your casino credits in the bonus account can be transferred to your real account.

Computer Requirements

Important Notice:
Platinum Play Online Casino software presently operates only with Microsoft Windows TM. Linux and Mac OS are not yet fully supported. Click here, to download and install Platinum Play Online Casino software onto your computer.

Recommended requirements:

Pentium IV 1GHz Processor
256 MB of System Memory
64 MB of Video Memory
800 x 600 Video Resolution (16 bit colour)
800 MB of available Hard Drive Space
Standard Mouse and Keyboard
Internet Access with Broadband Connection

Minimum requirements:

Pentium III 800 MHz Processor
128 MB of System Memory Available
32 MB of Video Memory
800 x 600 Video Resolution (16 bit colour)
500 MB of available Hard Drive space
Standard Mouse and Keyboard
Internet Access with at least 56 KBps Connection Speed